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ResortSteward

Resort Operations, Simplified.

An operations-first web application that unifies bookings, payments, automated guest communications, task management, scheduling, staff coordination, and analytics for resorts with cottages and rentable resources.

The Problem

Small resorts with multiple cottage and resource types face significant operational challenges: coordinating bookings across diverse resources, managing staff tasks tied to guest arrivals and departures, maintaining visibility into operational hotspots, keeping guests informed at every step — confirmations, payment reminders, check-in details, receipts, and follow-ups that add up to dozens of manual emails per booking — and meeting growing guest expectations for self-service booking, modifications, and online payments. Existing solutions are either overly complex enterprise systems, simplistic booking widgets that ignore operational needs, or platforms built for Airbnb and VRBO-style vacation rentals that take 3–15% of every booking and still don’t address the realities of running a multi-resource resort.

Three Integrated Portals

A unified platform with purpose-built interfaces for every stakeholder.

Guest Portal

Guest-facing interface for browsing resources with photo galleries, checking real-time availability and live pricing, submitting booking and modification requests, making online payments, and leaving reviews. Guests authenticate via passwordless magic links.

Management Portal

Comprehensive dashboard for operations, interactive calendars, pricing, payment processing, guest reviews, analytics and forecasting, automation engine, and system configuration. The operational heart of the system.

Staff Portal (PWA)

Installable progressive web app with PIN-based authentication, mobile-optimized task management, checklist tracking, photo capture, in-app notifications, and offline access with automatic sync.

Interested in ResortSteward for your property?