What sets ResortSteward apart from booking widgets and enterprise PMS platforms.
Built around staff workflows, not just booking capture. Designed for both permanent and seasonal or casual staff. Supports paper-based task sheets, a mobile staff portal, or both simultaneously.
Eight pre-defined emails support the full guest experience out of the box — confirmations, hold notices, payment receipts, check-in details, and post-stay follow-ups. Create additional automated emails triggered by any booking or operational event.
Owners can configure bookings as request-based for personal interaction with guests, or as automatically confirmed when availability exists. Guests can submit modification requests directly from the portal. No commissions or fees going to a third-party booking site — every booking is direct.
Ten automation triggers spanning booking and operational lifecycle, generating tasks, guest and staff emails, and in-app notifications based on configurable conditions.
Integrated with Helcim, Stripe, and Square for online guest checkout, in-person terminal charges, and automated receipt emails — or run fully standalone with manual payment tracking if that’s what you prefer.
Resources, tasks, pricing, meal plans, season rollover, blackout dates, configurable hold windows, and guest messages are all 100% configurable to match how your resort actually operates.